Privacy Policy

1. Introduction

A-Ryders ("we", "our", or "us") is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights under the Nigeria Data Protection Regulation (NDPR) and applicable law.

By using the A-Ryders app or website, you agree to the collection and use of information as described in this policy.

2. Information we collect

We collect the following categories of personal data:

• Account information: Your name, phone number, email address, and profile photo when you register.
• Delivery information: Your delivery address and order history.
• Payment information: Payment is processed by Paystack. We do not store your card details. We receive a transaction reference and payment status only.
• Location data: If you are a rider, we collect your GPS location while you are active on a delivery. Customers may share their location to assist with address entry.
• KYC documents (riders only): National Identification Number (NIN), vehicle details, guarantor information, and a selfie for identity verification. These are encrypted at rest and accessible only to authorised compliance staff.
• Device and usage data: Device type, operating system, app version, and interaction logs for debugging and service improvement.

3. How we use your information

We use your personal data to:

• Create and manage your account.
• Process and fulfil your orders.
• Connect customers with riders and store partners.
• Send order status updates and notifications.
• Verify rider identity and eligibility (KYC).
• Process payouts to riders and store partners.
• Resolve disputes and handle support requests.
• Improve the platform through aggregated, anonymised analytics.
• Comply with legal obligations.

4. Sharing your information

We do not sell your personal data. We share it only in the following circumstances:

• With store partners: Your first name and delivery address are shared with the store fulfilling your order.
• With riders: Your first name, delivery address, and order details are shared with the rider assigned to your delivery.
• With payment processors: Paystack processes payments on our behalf under their own privacy policy.
• With service providers: We use third-party services for cloud infrastructure, push notifications, and SMS delivery. These providers process data only on our instructions.
• For legal compliance: We may disclose data where required by law or to protect the rights and safety of our users.

5. Data retention

We retain your personal data for as long as your account is active or as needed to provide services. KYC documents for riders are retained for a minimum of 5 years in compliance with Nigerian financial regulations. You may request deletion of your account and associated data by contacting us at privacy@a-ryders.com.

6. Your rights

Under the NDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal retention requirements).
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at privacy@a-ryders.com.

7. Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest for sensitive data. Access to KYC documents is restricted to authorised personnel only. No system is completely secure — if you believe your account has been compromised, contact us immediately.

8. Children

A-Ryders is not intended for users under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via the app or email. Continued use of A-Ryders after changes take effect constitutes acceptance of the updated policy.

10. Contact

For privacy-related enquiries, contact our Data Protection Officer at privacy@a-ryders.com.